We fully respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.
Website: When you place an order or set up an account through our Spitboy website, we will collect your name, billing address, delivery address, contact details (including email and telephone numbers), and password. We will also keep details of all of your orders. We will collect information about your use of our website. We do not hold your payment card details. Financial transactions take place directly and securely with our payment provider.
Competitions, promotions: If you enter a competition or promotion we are running, Spitboy may ask you to provide your name, email address, and home address.
Customer services: If you contact our customer services representatives, Spitboy may ask you to provide your name, email address, telephone number and home address, and the reasons for contacting us.
When you place an order or set up an account through our Spitboy website we will use your personal data to:
process your orders, communicate with you about your orders, and deliver your products;
update our records and maintain your account with us;
prevent or detect fraud;
ask for feedback on our products, website and services;
conduct market research;
monitor your browsing history within our website so that we can (i) provide you with information and suggestions to help you to improve your browsing experience; and (ii) improve our website and any services we offer to you or the public.
Competitions, promotions: If you enter a competition or promotion, we will use your personal data to administer the competition or promotion.
We will keep your information for the following periods of time:
Web: If you set up an account through our Spitboy website, we will retain your personal data within the website for three years after your last order. If you use a guest check out without setting up an account, we will retain your personal data within the website database for 90 days. Data relating to each of your orders will be kept for seven years.
Competitions, promotions: If you enter a competition or promotion, we will delete your personal data as soon as we have completed the competition or promotion.
Customer services: If you contact our customer services representatives, we retain your personal data for seven years.
If you have opted in to receiving marketing communications from us, you can opt out at any time by:
contacting us with the word "unsubscribe" in the subject line; clicking on "unsubscribe" on any marketing email you receive from us; or logging into "My Account" on the website and editing your account details.Please allow up to 5 days for unsubscribe requests to be processed.
If you would like to access information we hold about you, or would like us to correct or delete your information please contact us. If you ask us to delete information, please be aware that we are entitled to keep a record of our transactions with you for legal and audit purposes, which we will retain for the period set out earlier in this privacy statement.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.