FAQs

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Where are you Based?

Our office address is: Spitboy, 3 Harrison St. Burnley, United Kingdom BB10 2HY.

Feel free to write to us, if you prefer it to email. We always take customer feedback or requests very carefully.

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I have a missing item from my order

We are really sorry if an item is missing from your order. Please contact us  with your order number and email address. We will get the missing product out to you as soon as possible. 

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I have received an incorrect item

We have strict processes in place to ensure this rarely happens. But if you have an incorrect item in your order please contact us with your order number and email address and send it back to us within 28 days.

We will send the correct item out to you as soon as possible. 

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My item is faulty

Again this rarely happens. If it does please contact us with your order number and email address and then send the item back to us within 28 days. We will send a replacement out to you as soon as possible. 

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Can I amend my order once it's placed?

We try to deliver your order, once placed, as quickly as possible. So unfortunately we cannot change the order, address, name, or payment method on orders once placed.

You would have to follow the exchange process, and contact us with your order number and email address once your package has been delivered to you.

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How do I exchange an item?

Simply contact us with your order number and email address Once we've received the returned item we'll get in touch quickly to confirm the item(s) you wish to exchange.

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How long will it take for my order to be shipped

For UK orders we estimate 4 days. EU between 3 - 10 days. International orders between 8 - 15 days, depending on the destination.

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How long does a return take?

Please allow 7-10 working days from receipt of your goods at our warehouse for the return to be processed, and your account refunded. 

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How do I return my order?

Please contact us with your order number and email address.

You have 28 days to return your order from the date of delivery.



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